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Don,
On Saturday 4/11/09 we picked up our second camper bought from your company.
I just wanted to let you know that we had a great experience from everyone there.
It started with Gloria who set us up with Debbie LaJoy they were both great. From there
Jessica did good by us she did a great job. Even the girl at the front desk on Saturday to the girl that drove us over for
our 5th wheel at the service department was great.
BUT Bruce our demo guy went over and above for us. We had a complication
with our brake lights he worked and worked with us to try and fix the problem which we found out later that it held him up
from finishing his work. The way we found out was we went back at about 7:45 Saturday evening and he was still working on a
trailer. You have some remarkable people working for you Ray and I just felt you should hear about the good experiences people
have because we are sure you hear about the bad ones. Please pass this on to all of your people involved.
Thank You,
Val and Ray Manley
"Just a BIG THANK YOU to Mark and Gloria for all the help and hard work you put into obtaining the financing for our new RV. You have no idea how excited the whole family is! We look forward to using it for many years to come!! Thanks again!"
- Rich, Fern, Bethany, & Justin Michel, Poughkeepsie, NY
"Very happy with everyone and everything. (She couldn't
say enough about how pleased she is.)"
- Carl & Dorthea Perragine, Voorheesville, NY
"Service is the most important
part of a sale. Their service department is outstanding.
They corrected the problems in a timely manner."
- Francis Karl, Onchiota, NY
"A very satisfying experience.
They took the time to help me with my vehicle, which they
did not have to do."
- Lisa Harris, North Adams, MA
"We are very satisfied with this family operation, they take good care
of their customers."
- John and Diane Svatek, Schaghticoke, NY
"This will be our first stop when we trade again in about
two years."
- Roseann Miller, Tannersville, NY
"They did everything right!!"
- Joseph Cotoia, Cransten, RI
"They are top notch people!"
- Ralph and Ernestine Merrihew, Mechanicville, NY
"I believe I got a very good deal"
- Christopher Godfrey, Colonie, NY
"This is our first pop-up and they took the time to
explain everything."
- Judy Mitchell, Watervilet, NY
"A perfect experience - service department was very
helpful in preparing our truck."
- Richard Usher, Atamont, NY
"Went out of the way to be helpful - solved a problem with
the hitch last minute." Jennifer Phillips, West - Sand
lake, NY
"Gloria, keep up the good work! Their mechanic even called
us on his day off and talked my husband through the
problem"
- Richard Alexander, Wyantskill, NY
"They are great people."
- John & Joan Albert, Hensonville, NY
"Very pleased with the whole procedure."
- Charles Mahony, Clinton Corners, NY
"We really
appreciate all the help and advice you gave us. We have
already used the QE3, (our new name for the camper!!) on
two camping trips. We love it. We'll be back for our RV in
a few years."
Thanks again,
Becky and Cliff Harris
Dear Len,
First, let me say that we are very pleased with our new
Cardinal 27' fifth wheel camper. It's beautiful! We feel
that we are richly blessed by the Lord in having been able
to find such a great deal on the price and to be able to
complete all the transactions and nitty gritty by phone.
You and your staff have all been wonderful, from Roberta
who started the wheels turning, to Kris in finance, your
receptionist Amanda. We were blessed by the effort and
time put into the delivery, both Eric and his buddy were
attentive to detail and made us feel very important. I
know you gave extra effort to help us in coming up with
the money by letting us have time to sell our camper and
yet were willing to give us "something" for ours if we
were unable to sell it. All in all we found it exciting to
be able to say we bought the camper we dreamed about by
telephone from New York.
"The Cardinal Campers"
Skip and Kitty Lownsberry (Donald and Edith)
Dear Don,
I would like to take the time to express to you that an
employee of yours, Doug Cady, went out of his way in
keeping me abreast of Campers/pop-ups. When it finally
came in, Doug delivered the unit and helped set it up. My
granddaughter was thrilled that she got to play in it. I
am requesting some of Doug's cards so I can give him
referrals to the Pioneer customers that call me. I am
fully confident sending them Doug's way.
Sincerely,
Michael F. Smith
Dear Mark,
We would just like to write a little note to thank the
people who "demo"ed our trailer on Thursday. Even though
this is our second trailer, there were lots of things we
learned. All the men who helped explain different things
about the camper were really helpful, and actually went
beyond what was expected.
We were very impressed with the professionalism of the
service workers. They made sure we were completely
satisfied, from arranging to have the carpets cleaned the
next day at our home, to replacing the front panels of our
refrigerator with "custom made" white panels. We will
highly recommend your company to our friends and would
like for you to share our thanks with the service men who
took care of us that day.
Thanks again,
Sherri and Dave Harriman
Dear Mark and
Family,
We want to thank you for the kindness you have shown us.
We love our new RV Motorhome and plan to use it for many
happy years. Your helping in purchasing it was very
valuable to us. Our first big trip took us to Georgia and
the Great Smokies Mountains. The view was wonderful. From
there we stopped in Tenn. where we went to Dollywood for
two days and stayed in a great campsite just outside the
gate. Yesterday we received your cookies. This was such a
nice touch for you to do and a wonderful surprise. Thanks
again.
Hank and Pat Mangles
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